The point about multitasking getting out of control very much hits home for me. This summer my team tried going hard for agentic coding. Within a month we had 6 people each juggling at least two projects at a time, all the time.
Soon we rediscovered Little’s Law. WIP was piling up and we were getting overwhelmed at the integration phase, and realized that we had got really good at starting projects but actually finishing them was a struggle. Tickets were moving fine, of course. Our rate of generating code and committing PRs was through the roof. But getting actual projects to a point where the stakeholders and customers were happy with the result was just not happening.
So now we have gone back to strict WIP limits and requiring every non-trivial project to have at least two people collaborating on it. The rate at which we are churning out code has gone back down, along with the token bill, but the logjam is clearing. Better yet, the stakeholders, who never cared about our quantitative velocity metrics in the first place, have eased off on complaining that we aren’t getting anything done.
Soon we rediscovered Little’s Law. WIP was piling up and we were getting overwhelmed at the integration phase, and realized that we had got really good at starting projects but actually finishing them was a struggle. Tickets were moving fine, of course. Our rate of generating code and committing PRs was through the roof. But getting actual projects to a point where the stakeholders and customers were happy with the result was just not happening.
So now we have gone back to strict WIP limits and requiring every non-trivial project to have at least two people collaborating on it. The rate at which we are churning out code has gone back down, along with the token bill, but the logjam is clearing. Better yet, the stakeholders, who never cared about our quantitative velocity metrics in the first place, have eased off on complaining that we aren’t getting anything done.